Steps for RETURNS AND EXCHANGES
Eligiblity for CANCELLATION, RETURN OR EXCHANGE
Cancellation: If you cancelled your order before shipment, we will initiate your refund immediately after you submit your cancelation request. No cancellation request will be accepted post-dispatch. Complete refund of cancelled item will be processed except transaction charges if any with in next 4-5 working days
Return Policy: There are a few important things to keep in mind when returning a product you purchased from the PURIVANA® PaperMart Online store.
Do Not Accept Damaged / Defective Goods Delivery:
As a packaging solution company, we have high standards of quality check and pre-shipment verification process in place. If a product is damaged during delivery to you via a freight carrier, note the damage on the carrier’s delivery receipt and do not accept the consignment.
If material is urgently required then request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the inspection report and original packing list to PURIVANA® PaperMart at firstname.lastname@example.org and we will file a claim on your behalf and immediately replace the damaged item(s).
Please email us pictures and other details like no. of damaged goods, type of damage etc. at email@example.com, Also request you to call our customer care no. 9811299414 to update.
We will reprocess the order immediately after getting intimation.
Our return and refund policy is described above. According to the rules, portals are legally required to post their refund policy. If a portal does not post any return policy, the law requires the store to accept returns within 30 days of purchase